Refund policy

B. GENERAL REFUND POLICY

1. Most issues can be resolved by timely communication. If you have any worries or questions about Products you ordered from Yamuna Product UK Ltd, please contact us at info@yamunauk.com as soon as possible.

 

2. Yamuna Product UK will only refund Product purchased from Yamuna Product UK Ltd. Proof of Purchase bearing the date of purchase from Yamuna Product UK Ltd will be required before Yamuna Product UK Ltd will consider any refund.

 

3. Customers wishing to apply for Refunds must do so within 14 calendar days of the date of purchase. No application for Refunds will be considered after 14 calendars days from the date of purchase.

 

4. Refunds will only be applied to Returned Products, and customers wishing to apply for Refunds are advised to check Paragraph 3 “Returns” of Yamuna Product UK Ltd’s General Sales Policy, which sets Yamuna Product UK Ltd’s policy for accepting Returns.

 

5. To qualify for a Refund Returned Products must be unused and in their original packaging.

 

6. All Returns will be inspected.

 

7. Yamuna Product UK Ltd reserve the right to refuse the Refund of Returned Products not meeting the criteria outlined in Paragraph 3 “Returns” of Yamuna Product UK Ltd’s General Sales Policy.

 

8. Customers must not ship items back to Yamuna Product UK Ltd before receiving a Return Confirmation as outlined in Paragraph 3 “Returns” of Yamuna Product UK Ltd’s General Sales Policy. Return Confirmations will be sent to the customer by email and will contain the specific address where the Return needs to be shipped back to.

 

9. If you have any questions about Yamuna Product UK Ltd’s Refund Policy, please contact us at info@yamunauk.com

 

This document was last updated on 15 September 2020