Shipping policy

3. Returns

3.1 Return Due To ‘Change Of Mind’

We will happily accept Returns due to ‘Change Of Mind’ as long as a request for a Return is received by us within 14 calendar days of receipt of purchased items, and the items are returned to us in original packaging, unused and in resalable condition. The customer will be required to arrange the Return Shipping, which will be at the customer’s expense. Once a Return is received and accepted, we will refund the value of the items returned but we will NOT refund the Shipping Cost. Refunds will be processed as store credit for a future purchase. We will notify the customer via email once this has been completed.

3.2 Defective Items

We will happily honour any valid warranty due to defects in an item, provided a claim is submitted within 14 calendar days of receipt of the item, and the warranty claim is accepted as genuine. We will confirm via email that the warranty claim is accepted, and the customer must wait for our email confirmation that the warranty claim has been accepted before arranging a Return of the Defective Item. Return Shipping will be arranged and paid by the customer. We will reimburse the cost of Return Shipping along with the cost of the Defective Item within 7 days of our receipt of the Defective Item. The Customer can choose between three reimbursements: (a) refund to the customer’s original payment method of a sum equivalent to the cost of the Defective Item plus the cost of Return Shipping, or (b) a refund in store credit of a sum equivalent to the cost of the Defective Item plus the cost of Return Shipping, or (c) a replacement item sent to the customer (if stock is available) plus a refund to customer’s original payment method of the cost of the Return Shipping.